Hotel Room Indianapolis

Christmas seems like it gets here earlier and earlier every year and Thanksgiving is JUST around the corner! Before you know it you are taking out your menorah or Christmas tree, lighting that first candle and wrapping presents when you realize you forgot to search for that perfect hotel, one where your in-laws would really at home.

The Hilton Garden Inn Indianapolis Downtown is that perfect hotel. All decorated for the holiday season, our downtown Indy hotel staff wants your family to have a wonderful holiday season without being in your hair 24/7!

Our hotel accommodations Indianapolis feature over-sized guest rooms with a complimentary refrigerator and microwave. Your family will have all the comforts of home while not sleeping on your sofa. Each of our guest rooms also includes complimentary Wi-Fi and local calls.

For families with children, you might suggest Aunt Harriett and Uncle Harry reserve one of our Indianapolis hotel packages, like the Circle Centre Shopping Package. This particular hotel deal Indianapolis includes a $100 American Express gift card to use anywhere AmEx is accepted. They will also receive a gift bag full of gifts from Simon Malls and coupons to use while shopping. Finally, the package includes breakfast for two in the hotel’s Great American Grill!

We have other Indianapolis hotel packages available if they’d like to consider our Bed n Breakfast deal or another money-saving option. Tell your family to call our friendly Front Desk reps at 317-955-9700 or to book online today.

Tip: Our rates during holidays are usually quite low compared to the rest of the year! SHH! Don’t tell anyone, this is just between us. ALSO, you can earn Double HHonors Points or a free night stay certificate before December 31st with four stays!

• Kid Kart for ages 5 to7,
• Yamaha Sportsman Heavy for ages 8 to 12,
• Yamaha Junior Heavy for ages 12 to 15,
• Yamaha Supercan Heavy for ages 15 and older and
• TaG Seniors for ages 15+.

Lady Victory, the 38' tall bronze sculpture who has sat on top of the Soldiers and Sailors Monument since 1893, returns to her spot overlooking the city, 284 feet above ground.  Victory was removed in the spring time and split into four pieces so she could be restored to her original grandeur.  Crews tried to place her atop the Monument last Tuesday through Friday but Mother Nature would not cooperate with unfavorable wind conditions.

The job isn't over yet.  Victory, who is also known as Miss Indiana, still has to be finished, waxed and buffed.  Not that kind of wax!  She will be finished by crews working on scaffolding to finish her off with bronze finisher, patina and clear coat to restore her golden brown color before adding the wax protectant.  It' just like having your car repainted!

Lady Victory was standing in the northwest quad of Monument Circle for four days before workers attempted putting her back up.  This was the first time in 117 years people could get close to her.  Traffic just around the Circle from our three star hotel downtown Indianapolis was backed up while residents and visitors stopped to take photos.  None of mine turned out very well.

"When things go smoothly at a hotel, there is really no way to judge how they truly operate. It is when a problem occurs, that you can tell what management's attitude is."

This is my new favorite hotel quote.  A guest recently stayed at our hotel and wrote about her visit on the blog 2 Wired 2 Tired.  Although we have many guests stay with us who may review their stay on Expedia, TripAdvisor and through Hilton's guest satisfaction survey, it really catches our interest when a guest posts something on their blog.  Blogging a review usually evokes more of a story-telling dialog and we can find out more in depth how things went instead of a simple satisfaction scale.

We had no idea "Tired Grandma Judy" was here to write about her stay and her trip to Indianapolis.  So when our General Manager came to the morning staff stand up meeting with her blog post, we were excited to hear what she wrote.  Of course we'd like it to be a glowing review of our downtown Indy hotel!  It wasn't.  As soon as we heard the quote above, we all took a deep breath, preparing ourselves for what we were about to hear.

Upon settling in to their room, Judy and Grandpa Randy had multiple phone calls from the Front Desk but no one could be heard on the line.  Then a knock on their door presented someone from our maintenance department to switch out the broken phone, which Grandpa Randy said wasn't needed.  Another phone call and Judy "was beginning to get irritated."

They opened the door again and there stood Megan Mills, our Guest Service Manager and Dave Kalbfleisch, Chief Maintenance Engineer.  Megan explained that one of the valet drivers accidentally scratched the bumper of their car on a wall and she wanted them to come down to look at it.  Maintenance was still there ready to replace the phone.

"The damage to our car was minor [but] the Hilton Garden Inn offered us a rental to get around the city the next day, while they got it repaired. I told them I just wanted to take it home to the person I knew. They agreed and asked us to get an estimate and they would mail the check out immediately."

After day two passed and they hadn't yet received the check, Judy was followed up with by our General Manager, Richard Letko.  The check was received the next day to cover the scratches.  "We were very pleased."

"Pleased with the valet for reporting it, he easily could not have and we probably would not have noticed until after we had left Indianapolis. We were also pleased with the front desk for being persistent and handling the incident in an appropriate manner."

PHEW!  What a relief!  Although we're never happy when a guest has an issue or inconvenience during their stay, we are pleased that we were proactive in contacting the guest, being completely candid about what happened and quick in following up and resolving what happened.

Judy goes on to say,